Shipping Policy
All orders qualify for free international shipping.
All orders placed before 3 PM, Monday through Friday, will be processed on the same day. Please note that courier companies work from Monday to Friday (excluding Bank Holidays).
For queries on shipping times and order status please email moss@rriby.com.
Possible Shipping Methods
Depending on your location, we may ship orders using the following logistics providers:
USPS / UPS / FedEx (United States)
DHL Express / Aramex (International express shipping)
EMS / ePacket (Standard international shipping)
The logistics provider is automatically selected based on destination, order size, and service availability.
European countries - Estimated delivery time 7-10 working days
Rest of the world - Estimated delivery time 10-14 working days
International Customs, Duties and Taxes
All goods will be sent "DAP" - Delivered at Place - as standard. This means that Rriby will arrange for carriage to the stated delivery address, but that the buyer remains responsible for all costs related to import clearance.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
Rriby is not responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.
It is the customers responsibility to check with your country's customs office to verify that your products can clear customs.
If for whatever reason the package is seized by Customs officials, Rriby will not issue you a refund unless all products are returned to us in their original condition. The overwhelming majority of orders pass through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations.
By ordering from Rriby, you are stating that you agree to the above disclaimer.
If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return.